To start, Sophie identifies basic truths that typify most organizations:

• Hierarchy of power • Lack of communication • Disparate information • Different expectations • Personal agendas Drawing from the teachings of Barry Oshry (LINK? ) which recognize the challenges of top, middle, and lower tiers – as well the Gestalt Cycle of Experience (LINK? which looks at how we process information – Sophie and her team use proven tools to distill and assess information: interviews surveys focus groups casual conversation shared reports